Return Policy
We want you to be completely satisfied with your purchase. Learn about our return process and policies.
30-Day Return Policy
At Joydewey, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return most items within 30 days of delivery for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it
- The item must be in the original packaging with all tags attached
- You must have the original receipt or proof of purchase
- The return must be initiated within 30 days of delivery
Note: For hygiene reasons, we cannot accept returns on certain personal care items unless they are defective or damaged upon arrival.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items marked as "final sale" or "clearance"
- Items that have been used, washed, or altered
- Opened personal care products
How to Return an Item
Returning an item is simple. Just follow these steps:
Contact Us
Email us at customersupportline@joydewey.com with your order number and reason for return.
Receive Instructions
We'll email you a return authorization and shipping instructions within 1-2 business days.
Package & Ship
Securely package the item with all original packaging and tags, and ship it to our return address.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Shipping
Return shipping costs vary depending on the reason for return:
- Changed your mind: You are responsible for return shipping costs
- Defective or incorrect item: We will provide a prepaid return shipping label
- Damaged during shipping: We will provide a prepaid return shipping label and file a claim with the carrier
We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Note: Please remember that it can take some time for your bank or credit card company to process and post the refund to your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at customersupportline@joydewey.com. We will arrange for a replacement or refund and provide a prepaid return shipping label.
Please include photos of the damaged item and packaging in your email to help us process your claim quickly.
International Returns
International customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend contacting your local customs office for information.
Refunds for international returns will be issued in the original currency of purchase, minus any currency conversion fees charged by your payment provider.
Questions
If you have any questions about our return policy, please don't hesitate to contact us at:
Email: customersupportline@joydewey.com
Please include your order number in all correspondence.
Important Note
This return policy applies only to purchases made directly through the Joydewey website. If you purchased our products through a third-party retailer, please contact them directly for their return policy.
Last updated: January 2025